At West Coast Deck ("we," "our," "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you contact us or request a service, we may collect your name, email address, phone number, and other relevant contact information.
- Project Information: Details related to your project, such as address, deck size, and specific project needs.
- Payment Information: If you make a payment for our services, we may collect billing details, including credit card information or other payment details.
- Usage Data: We may automatically collect information about your interactions with our website, such as your IP address, browser type, and pages viewed.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide you with quotes, estimates, and services.
- To communicate with you regarding your project, appointments, and service updates.
- To process payments and manage financial transactions.
- To improve our website, services, and customer experience.
- To comply with legal obligations and resolve disputes if needed.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information in the following situations:
- Service Providers: We may share your information with third-party service providers who help us manage and deliver our services (e.g., payment processors, contractors).
- Legal Obligations: We may disclose your information if required by law or to protect our legal rights.
4. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure, so we cannot guarantee absolute security.
5. Your Choices
You have the following rights regarding your personal information:
- Access and Update: You may contact us to access, correct, or update the personal information we hold about you.
- Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails or contacting us directly.
- Data Deletion: You may request the deletion of your personal information, and we will comply unless we are required by law to retain it.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse cookies, but some features of the site may not function properly as a result.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to read their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.
